Track:  ICT Process Improvement, Organisation, and Governance



Most problems in ICT development and maintenance are of human nature, not technological obstacles. The co-operation in teams and projects is key to success. Basis for it is a common understanding of the governing values and policies of the organisation and of the processes tailored to their spirit and fostering the achievement of the business goals. The agile approach makes the role of the humans in the process even more crucial. Especially it requires a common attitudes of the players as a prerequisite for the success of the process. 

Process engineering facilitates co-operation by providing the chance to establish a common view on how the work should be done. ICT organisations face the challenge to have enforced processes to reduce cost but keep the processes flexible so that the teams can quickly adapt their approach to the rapidly changing requirements. Besides process capability the attitude of continuous improvement is of paramount importance: nothing is constant, to master changes is key. Only fast learning and adapting organisations are competitive and likely to survive. 


Suggested topics of interest include, but are not restricted to:



Karol Frühauf,INFOGEM AG, Switzerland

Andreia Malucelli, PUC-PR, Brazil

Moises Rodríguez, AQCLab, Spain 

Miguel Ehécatl Morales Trujillo, University of Canterbury, New Zealand 

João Faria, FEUP, INESC TEC, Portugal 

Gerhard Fessler, Steinbeis Beratungszentrum Prozesse, Exzellenz und CMMI (PEC),  

Ferdinand Gramsamer, Infogem AG, Switzerland 

Isabel Lopes Margarido, University of Porto, Portugal 

Patricia Mcquaid, California Polytechnic State University, United States 

Andreas Nehfort, Nehfort IT-Consulting KG, Austria 

Ricardo Pérez-Castillo, Alarcos Research Group, University of Castilla-La Mancha,